Business Model Innovation Hub
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Innovating Acquisitions Business - how we used the canvas
The file attached to this discussion is the product of our project to create a new business model for a government organization by using the Business Model Canvas and innovation approach.
I have been working for some time on this project to develop a new business model for a department that has responsibility for procurement for the federal government. In January of this year, in the discussion "How do/did you use our BMI approach", I posted a description of the project up to the point where we had created prototype models and were to take them on the road to discuss them with operations people across the country.
The attached file shows the final result of our discussions and planning sessions. In developing the 'as-is' and 'to-be' canvases there were certain decisions that had to be made to engage and satisfy my bosses. They wanted to see our 'services' in the proposition rather than the specific values we deliver. For example, they want to see the service "contracting", as opposed to "delivered good or service" that is the resulting value of the service. They also preferred the canvas populated with words rather than in graphics.
Please have a look, comments and questions welcome. PLEASE NOTE, at this point I only have an informal approval to share this on the hub. Please keep this personal, particularly those people in Canada in consulting or other government departments. We have not yet released this to the public.
I have been working for some time on this project to develop a new business model for a department that has responsibility for procurement for the federal government. In January of this year, in the discussion "How do/did you use our BMI approach", I posted a description of the project up to the point where we had created prototype models and were to take them on the road to discuss them with operations people across the country.
The attached file shows the final result of our discussions and planning sessions. In developing the 'as-is' and 'to-be' canvases there were certain decisions that had to be made to engage and satisfy my bosses. They wanted to see our 'services' in the proposition rather than the specific values we deliver. For example, they want to see the service "contracting", as opposed to "delivered good or service" that is the resulting value of the service. They also preferred the canvas populated with words rather than in graphics.
Please have a look, comments and questions welcome. PLEASE NOTE, at this point I only have an informal approval to share this on the hub. Please keep this personal, particularly those people in Canada in consulting or other government departments. We have not yet released this to the public.
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Replies to This Discussion
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Permalink Reply by Bernd Nurnberger on -
Thank you, Mike. Could you share a neutralized editable version (not pdf) to add to an upcoming toolbox?
If anyone wants to build something similar, here is a re-usable model (based on the draft canvas) .
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Permalink Reply by Mike Lachapelle on -
Hi Bernd
My abject apologies for being so long getting back to you on this. I regret that I can't as of yet distribute this material in an open re-usable format. I am constrained by my bosses in the short term. I am seeking permission to share this information openly, but for now I can only share the ideas and our approach. I will try to resolve this as quickly as possible.
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Permalink Reply by Liliana Hudescu on -
Bonjour Mike,
Nice piece of work you have there; I have some questions:
How do you define your client? Who is your client?
How is the proposed model better- from the client perspective?What where your clients' complaints ?
p.s. Did you get any snow?
Liliana
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Permalink Reply by Mike Lachapelle on
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Salut Liliana
Our organization is a central service organization for the Government of Canada (GC), and our clients are established as the departments of the GC. We also provide some services directly for the GC. This is the stewardship service that is provided to the GC as a whole. There are also some specific services delivered to other government departments (OGD), and small & medium enterprises (SMEs).
The objective of the project was to create innovation in our business and develop a new business model as a target to be implemented over the next 5-7 years. The development of the new model began with a planning session where we had executive and senior managers from all sectors and regions of the department. We spent a day discussing the problem space, identifying and discussing challenges, the environment and our strategic goals. We finished with a creative brainstorming on innovations to the existing model. This is described in detail in the previous discussion forum (see above).
Having identified potential innovations we then took 5 prototypes on the road across the country to discuss them with the operations level representatives. We took the prototypes and the feedback back to our executive managers and they identified the best case innovations. We took that information and created the business model in this deck. In the deck attached we took each of the areas, identified the key challenges, the proposed innovations and the expected benefits for the innovations. Then we amalgamated the changes into a new business model.
In looking at the client's perspective, we have two elements. The first was our feedback from the clients themselves, which was captured in the planning session. The second element was using the empathy map (see the BMG book) to test our understanding of the clients.
Is it snowing? Some parts of Canada have had early snow, particularly out west. Here in Ottawa it has been wet and cool, but it has been rain. Had a very light snow this morning, now it's raining. We're looking forward to above normal temps for this weekend.
Hope this has answered some of your questions. Happy to provide whatever I can.
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