... where visionaries, game changers, and challengers discuss business models
Interested in opening up the dialog on how SocialCRM affects Business Models
Here are some important points to consider when thinking about social CRM.
Social CRM is still about CRM (but evolved), meaning a back-end process and system for managing customer relationships and data in an efficient and process-centric way.
For further infor: http://www.socialmediaexaminer.com/