... where visionaries, game changers, and challengers discuss business models
Bruce Kasanoff has not received any gifts yet
Acting dumber than your customers is not a sustainable business model, but that is exactly what is happening in most industries today.
Customers have smartphones loaded with apps that let them check prices, compare service agreements, read reviews, and check in with friends (and strangers) even as they examine a company's offers and products, and those of its competitors.
Consumers and businesses alike research, connect, and…