David Miller
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  • United States
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Profile Information

Why are you passionate about business models and business model innovation?
As I am avid reader of Business Model Hub
How would you best describe your level of expertise when it comes to business models?
knowledgeable
Who do you work for? What do you do?
Researcher & writer
What industry do you mainly work in (e.g. financial services, telco, utilities, public sector, academia, pharma...)?
Edtech & emerging trends
What is the size of the organization you work for?
freelance/independant

David Miller's Blog

7 Blunders of Customer Service a Knowledge Base Helps You Avoid

Posted on January 11, 2017 at 8:04am 0 Comments





Customer service is one of the most important things in modern business. This is especially important for business organizations that focus a lot or all of their efforts on selling products or services online. This is because…

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Online Help Authoring Tool Is Crucial To Your Business. Learn Why!

Posted on July 18, 2016 at 9:17am 0 Comments

For any business that wants to remain competitive, it is vital for it to be in touch with its customer base. This holds even more true when it comes to ‘help documentation’ such as information about a product and its features, instruction manuals, blueprints and similar guidelines. Such documentation is necessary for the safe and easy operation of a product and may also be useful for creating better insight for different services.

However, it is not easy for even the most…

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How Knowledge Base Software Can Improve Customer Self-Service

Posted on August 18, 2015 at 12:16pm 0 Comments

When thinking about the benefits of investing in knowledge base software, it’s easy to focus too closely on the advantages of having an internal knowledge base to better support employees in doing their jobs. Indeed these benefits are many: knowledge base software can lead to consistency and accuracy in daily operations, reduced training time, better collaboration, and improved problem-solving, to name just a few.

Many companies are also experiencing significant …

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