David Miller's Blog (3)

7 Blunders of Customer Service a Knowledge Base Helps You Avoid

Customer service is one of the most important things in modern business. This is especially important for business organizations that focus a lot or all of their efforts on selling products or services online. This is because…


Added by David Miller on January 11, 2017 at 8:04am — No Comments

Online Help Authoring Tool Is Crucial To Your Business. Learn Why!

For any business that wants to remain competitive, it is vital for it to be in touch with its customer base. This holds even more true when it comes to ‘help documentation’ such as information about a product and its features, instruction manuals, blueprints and similar guidelines. Such documentation is necessary for the safe and easy operation of a product and may also be useful for creating better insight for different services.

However, it is not easy for even the most…


Added by David Miller on July 18, 2016 at 9:17am — No Comments

How Knowledge Base Software Can Improve Customer Self-Service

When thinking about the benefits of investing in knowledge base software, it’s easy to focus too closely on the advantages of having an internal knowledge base to better support employees in doing their jobs. Indeed these benefits are many: knowledge base software can lead to consistency and accuracy in daily operations, reduced training time, better collaboration, and improved problem-solving, to name just a few.

Many companies are also experiencing significant …


Added by David Miller on August 18, 2015 at 12:16pm — No Comments

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