If You Want to Grow, Innovate Productivity

The traditional approach to productivity in your business is going to dry up, if it hasn’t already. At some point, every department will have squeezed out what they think are the last remaining pennies by cutting overhead costs, improving yields or utilizations, applying lean/six sigma to their areas of responsibility, or squeezing their suppliers one more time. When productivity begins to dry up, so does the funding for growth. Before that happens, companies need to innovate their approach to productivity.


Typically, in each business cycle targets are set and department heads in the supply chain as well as marketing, finance, HR, IT, and others go after productivity. In turn, these leaders push the targets down into their organization. The end result: over several business cycles each department in the company optimizes its performance and becomes more efficient. However, with each cycle it becomes harder and harder to find the productivity the business demands.


Optimizing each department in the business does not optimize the whole. In fact, it often leads to sub-optimization. But a new set of opportunities are available by applying innovative new approaches to cut across silos to capture “white space” productivity, rethink resource deployment, and challenge the strategic design of the business.


Conducting “End-to-End” Assessments – When you turn the hunt for productivity on its side and look across silos from supplier to consumer, new significant “white space” opportunities can be found. In fact, the opportunities are so significant, Kraft Foods is depending on this new approach to generate billions of dollars in productivity over the next few years.


Play-to-Win Resource Deployment – After analysis, one CPG company found brand management resources spent more time doing financial forecasts than the time spent in marketing and new product development processes combined. Using a “Play-to-Win” approach to resource deployment allows companies to realign their workforce to things that matter, reduce time spent on things that matter less, and outsource contextual work where it makes sense.


Strategic Business Redesign – A static business model is a ticket to failure. Note this recent article in Forbes regarding Blockbuster. On the other hand, companies can strategically redesign their business (like Mattel did in Europe) and give themselves a new, dynamic platform for success in the future.


The traditional approach to productivity will eventually succumb to the law of diminishing returns. Innovating the approach to productivity before that occurs will ensure an ongoing stream of productivity to fuel growth initiatives.

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Tags: Business, Model, Redesign, Strategic

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Comment by Larry McManis on March 25, 2010 at 5:18pm
Excellent points, Mike. Appreciate your perspective. I don't watch many movies but I do watch how my grown kids consume DVDs. They all seem to prefer Redbox which has a much different business model and seems to be doing very well with it.

Thanks for your comments.
Comment by Mike Lachapelle on March 25, 2010 at 5:13pm
There is another aspect to the Blockbuster story regarding delivering what the consumer wants and being true to your story to the customer.

When Blockbuster launched their "No late fees" initiative, as described in the article, it disrupted the local video store model that had sometimes seriously good revenues from late fees. For the ability to not have to worry about return dates, consumers were happy to pay a premium rate. Two things happened that upset this innovation.

First, Blockbuster failed to be true to what they told customers. After a period of time where consumer behaviour changed in favour of Blockbusters' approach, they quietly changed the rules to only having no late fees if you rented the video for 7 days. If you rented for 1 day there were late fees applied. As Joseph Pine puts it, customers want authenticity. Changing the rules, that were put in place with fanfare creating an expectation from the clients, is being false to your customers.

Second, many local video stores began to modify their models to include extended rentals for minimum fees; e.g. get two extra days for 1 dollar. That meant you were better off going to the local store because the rental fee + extended fee was less than the Blockbuster fee that no longer included no-late-fees.

Blockbuster hasn't only been challenged by disruptuive business models for competitors like Netflix or video on demand through cable, but it has been bettered by locals delivering for better price, and they have compromised their own validity with the customers.

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