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Service-oriented business models (2): Service as process
In a series of posts on my blog I am exploring service-oriented business models based on a number of different perspectives on service. The second perspective that I explored is 'service as process.' More information on this can be found here.
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Comment by Erwin Fielt on January 31, 2011 at 11:26pm -
Hi Sam, in these posts I focus on concepts, models and theories as found in service literature. I try to come up with examples. I am working on some cases, probably more about them later.
If you are interested in cases, we (some former colleagues, project members and me) published a number of cases on mobile services in this book.
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Comment by Sami Dob on January 31, 2011 at 2:22pm -
interesting area Erwin. Would be nice if you can provide some concrete cases.
All the best, Sami
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